Brand batteries come with a 12-month warranty under the three-guarantee policy.

Warranty Coverage:

The warranty does not cover appearance damage or battery swelling.

Other functional issues are eligible for after-sales service.

Resolution Options:

Defective batteries must be returned for replacement.

Customers can choose to have replacement batteries shipped separately (shipping costs not covered) or included in their next order.

The motor and controller come with a 3-year warranty.

Warranty Coverage:

In cases of significant damage (verified through video and photos), the company will cover all losses.

For minor damages, the company will provide replacements.

Resolution Options:

Replacement parts can be shipped separately (shipping costs not covered) or included in the next order.